A store page is carefully drafted to outline what an asset does, and does not. If applicable, a more extensive “compatibility” page is linked. Providing you with information is my responsibility. Though, it is expected you also look into what you’re buying and take responsibility for this.
This policy attempts to clarify the asset store EULA‘s legal jargon and specifies the practical cases that it does, or does not cover.
Nothing written here is an actual amendment!
Since digital purchases cannot be returned once downloaded, it’s required to agree to waive the right to a refund. Clicking the “Download” button finalizes this agreement (EULA section 2.2.9).
This because it is impossible to revoke access to the downloaded files after a refund is issued (no DRM system). Keeping both my work and its monetary value is not a fair trade. Therefore, some conditions must be met in order to avoid abuse or enabling impulsive purchases. This cannot be based on trust unfortunately.
Refunds are always granted if:
- You have not yet downloaded the asset within 14 days. This is verified through the invoice number.
- The asset was removed from the store within 30 days of purchasing (aka deprecated).
- Duplicate purchases, or on wrong account (and was not downloaded)
- The asset was removed by Unity due to a copyright violation (rest assured, all content is original!)
If you find you are in accordance with these conditions, you can request a refund.
Refunds may be granted if:
- An important feature does not work as advertised and this cannot be resolved within a reasonable timeframe. This must be within the confines of what’s listed in the store description, documentation and what’s technically possible.
If you find that this is case, please get in touch through: contact@staggart.xyz. I will need to verify that there is indeed an error or deficit, rather than a misunderstanding or incorrect use. By large, an asset needs to work as advertised. Failing that falls within my responbility.
Refunds aren’t justified when:
- You appear to not have read, or misunderstood, the store page information or the linked online documentation. This includes details such as:
- Minimum/maximum compatible or supported Unity versions.
- Compatible and/or supported platforms.
- Scriptable Render Pipeline compatibility (including the standard/built-in RP).
- Listed features and limitations (sometimes expanded on in the “Technical details” section).
- Required asset dependencies (in the case of extensions/add-ons) .
- The asset is no longer being used (eg. project cancelation, switching engines/render pipelines).
- The asset in question went on sale, shortly after a full-price purchase was made.
- Your Unity account was terminated due to a violation of Unity’s terms of use.
Refunds aren’t technically possible after 6 months and won’t be accepted by Unity support
Last revision: November 14th 2024