This server is the centralized place to find announcements, discussions and support/feature request forums. Preview versions, of new assets, may also be available there.
Discord Server
Verification instructions will be displayed upon joining
Access to support channels can be gained by verifying your invoice. Detailed instructions will be displayed upon joining!
FAQ
A small number of people have issues joining. But there is only 1 invite link, that’s used daily and never expires. So these issues are user-specific.
• If you are in 100 servers already, all invite links will appear “invalid”.
• If you used too many invite links in a short time span, invites will appear invalid as well.
• If you share an IP address with a user that’s been banned, you will not be able to join (unlikely).
See https://support.discord.com/hc/en-us/articles/360001556852-Invalid-Invite-Links
Email conversations are private. This makes any useful information shared inaccessible to others. In my position, that also results in repeating the same anwers multiple times each week.
Additionally, private one-on-one support is not something that’s possible at the price point Unity assets are offered.
On a Discord server, conversations contribute to a searchable database, and allows an AI assistent to learn and pinpoint information gaps in the documentation.
If you are unable to use Discord for any reason, you can always consult an asset’s forum thread instead, these are actively monitored as well!
Access to support channels/forums is granted only to users who own a legitimate license to an asset.
Users who obtain assets through theft have taken enough and are by no means entitled anyone’s time.
Every asset also has a forum thread on the Unity discussions forum. You’ll find a link to it on the store page and documentation.
Please feel free to direct any questions there!
Looking for the general FAQ? See this page.